We’re not a BPO company offering insurance services,
We’re insurance professionals providing BPO solutions.

Insurance Industry Overview

Insurers today are looking for innovative ways to get new products to market more quickly, differentiate themselves from the competition, and drive higher operational efficiencies to contain cost and grow revenue.

Achieving these goals is no easy feat in this fluctuating industry landscape. Carriers face a multitude of pain points: Decelerating premium growth. Frequent regulatory changes. Shrinking margins. Product commoditization and price sensitivity. Diminishing customer loyalty.

Increasingly, insurance companies are turning to business process outsourcing to standardize and streamline back-office processes, manage customer-facing, front-office operations, or deliver a combination of both through an end-to-end services solution.

An experienced BPO partner can help carriers speed their time-to-market and deploy products and services across new channels and new geographies even faster. Outsourcing also allows companies to lower their cost base while providing better customer service to new and existing policyholders.

The Sutherland Advantage

  • Revenue increases through multiple distribution channels
  • Turnaround time improvement for field force and members/consumers
  • Ability to deliver a consistent customer experience and reduce churn
  • Significant cost savings through process optimization and Rightsourcing®